Your Security Is Our Priority
We treat your payment security with the same seriousness we apply to crafting our performance footwear. Every transaction is protected by:
- 256-bit SSL encryption (look for the padlock icon in your browser)
- PCI-DSS compliance for all card payments
- Tokenization technology that replaces sensitive data with secure tokens
- Regular security audits of our payment systems
Just like our hiking boots protect your feet on rough terrain, our payment systems safeguard your financial information at every step.
Payment Questions? We’ve Got Answers
Is there a preferred payment method for faster processing?
All payment methods process equally quickly! Whether you choose credit card or PayPal, your order will enter our fulfillment system immediately.
Do you accept international payment methods?
Yes! Our Visa, MasterCard, and PayPal options work for customers in all the countries we ship to. JCB is particularly useful for our Japanese customers.
Will I be charged any foreign transaction fees?
All prices are in USD. Your bank may apply foreign transaction fees depending on your card terms – we recommend checking with them if you’re ordering from outside the U.S.
What happens if my payment fails?
First, double-check your card details or PayPal balance. If issues persist, try another payment method and contact our support team at [email protected] – we’re here to help!
Tips for Smooth Checkout
- Have your payment method ready before starting checkout
- Ensure your billing address matches your card/PayPal details exactly
- Check for any bank verification steps (some cards require authentication)
- Look for the confirmation email – your order isn’t complete without it
Remember, our customer service team is always available if you encounter any payment issues. We want nothing standing between you and your new performance footwear!